Patient Information

Appointments

Consultation is by appointment. Urgent cases will be seen on the day. If you require a longer consultation please let our receptionist know.

After Hours

For after hours medical attention please call the NATIONAL HOME DOCTOR SERVICE on 13SICK(137245) or 9429 5677

www.homedoctor.com.au

Home Visits

If you wish your doctor to make a home visit, please call the surgery first thing in the morning.

Missed Appointments or late cancellations

If you fail to attend your appointment or cancel less than 2 hours before an appointment a “non attendance fee” of $55 may apply. This fee is not rebatable.

Please let us know ASAP if you are unable to attend so we may offer the time slot to another patient.

Communication

A doctor is available during normal surgery hours for emergency advice. Our staff are experienced in determining the appropriate response to any phone request. For security and privacy reasons no medical advice or results will ever be given by email or SMS.

Billing Arrangements

We are a private billing practice. Information about our fees and services is available at reception.

Referrals to a consultant/specialist. 

Doctors in this practice are competent at handling common health problems. When necessary, they can use opinions from Specialists. You can discuss this openly with your doctor, including potential out of pocket expenses.

Test Results

Patients are responsible for following up their results.

All test results are reviewed by the Doctor and acted on in a timely manner. Patients are encouraged to make a review appointment with their doctor to follow up on all results. In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor.

Privacy

Your medical record is a confidential document. 

It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. See our Caulfield Family Medical Practice Privacy A summary of our Privacy Policy is displayed in the Waiting Room. Please ask staff if you would like to obtain the detailed Privacy Policy or to access information from your health record

Complaints/Suggestions

We welcome patient feedback or suggestions for improvement to the practice. Please call, write or use our suggestion box.

Complaints should initially be directed to the privacy officer Ms Carmel Pierias. If the matter is not resolved to the satisfaction of the complainant, the doctor’s involvement is sought. If you need to discuss the matter externally contact:  Health Complaints Commissioner 1300 582 113

Regular Reminders

We have a Recall & Reminder system to ensure that our patients receive relevant preventative care. Our reminders are sent out regularly via text message (or letter). If you do not wish to participate in this service please inform your doctor. However, you are unable to opt out of being recalled by your doctor eg. To follow up on abnormal test results

Ongoing Scripts & Referrals

It is the policy of this practice that an appointment must be made for repeat prescriptions & referrals.

Patients who have consulted with their Caulfield Family Medical Practice doctor in the last three months and cannot attend the clinic for an appointment should call our reception staff to discuss.

A non-rebatable fee of $11 for prescriptions and $30 for referrals may be applied

AGPAL accredited

Caulfield Family Medical Practice is accredited by Australian General Practice Accreditation Limited (AGPAL). AGPAL assesses individual practices to ensure their performance meets or exceed standards set by the Royal Australian College of General Practitioners.